I solve complex customer problems and turn what I learn into better software.
I've spent 25 years in tech across software development, technical support, and product. I led a distributed support team, handled the issues that reached the end of the escalation path, wrote documentation and code, tested fixes, and brought what customers were struggling with back into the product.
Today I also build AI products, including tools for critical reading and long-term interaction with language agents.
I'm open to work where customer understanding, technical depth, and product judgment belong together.
Selected work
Case study
Rebuilding the Quiz editor used by thousands of Shopify brands as AI-native
How I diagnosed the problem with my own first-use recording and an NPS survey, then led a ground-up redesign of every surface: the canvas, components, live preview, and an AI assistant that edits by chat.
Read
Featured project
Jiddu — Critical Reading
My open source AI product for critical reading, released under the MIT License. Eight lenses cover documents, screenshots, live speech, and conversational context through the web app, Chrome extension, REST API, and hosted MCP server.
See the project